FAQs
WHEN WILL I RECEIVE MY ORDER?
Please visit our Shipping page for detailed information on delivery times and processing.
HOW DO I MAKE A RETURN?
To start a return, please visit our Returns & Exchanges page for step-by-step instructions.
DO YOU OFFER EXCHANGES?
Yes! We do offer exchanges. For the fastest services, we recommend placing a new order and returning the original item. Visit our Returns & Exchanges page for more details.
I RECEIVED A WRONG/MISPRINTED/DEFECTIVE PRODUCT
We're so sorry! If you received a wrong, misprinted, or defective item, please contact us within 14 days of receiving your order.
Submit a claim by emailing us at support@trupacific.com, and be sure to include:
- Your order number
- A clear photo of the item showing the issue
Product disclaimer:
Some apparel may arrive with minor discoloration from the printing process. Don't worry, these are not stains and will wash out after the first wash cycle.
WHAT IS THE BEST WAY TO TAKE CARE OF MY TRU PACIFIC APPAREL?
To keep your items looking their best, we recommend the following care instructions:
- Turn garment inside out before washing (helps preserve the print)
- Wash cold with like colors
- Do not use fabric softener
- Do not bleach
- Tumble dry low, or hang dry for best results