Shipping policy

FULFILLMENT

From the moment you place your order to when it arrives at your door, there are two key steps:

Fulfillment time: 2-3 business days
Shipping time: Varies by destination and shipping method selected at checkout

Orders are processed Monday through Friday, excluding holidays. Saturday and Sunday delivery may be available depending on the carrier and destination.

If you order multiple items, they may occasionally ship separately. You'll receive a shipping comfimation email for each shipment so you'll always know what's on the way.

SHIPPING RATES

Effective October 1, 2026, Tru Pacific offers simple flat-rate Standard Shipping.

DOMESTIC U.S.
Standard Shipping: $7 flat rate
FREE Economy Shipping: Orders $75+

U.S. Territories
Standard Shipping: $12 flat rate
FREE Economy Shipping: Orders $100+

U.S. Territories include Guam, the Northern Mariana Islands (CNMI), Puerto Rico, U.S. Virgin Islands, American Samoa and other eligible U.S. territories.

Free-shipping thresholds are calculated after promotions and discounts have been applied. Eligible customers must select the free-shipping option at checkout.

Orders that qualify for free shipping will be shipped using Economy Shipping. Customers may select an available faster shipping method at checkout for an additional cost.

EXPEDITED SHIPPING

Need your order sooner? USPS Priority Mail and Priority Mail Express may also be available at checkout.

Expedited shipping rates are calculated at checkout based on your order and destination.

Selecting an expedited shipping method affects carrier transit time only and does not change Tru Pacific's standard 2-3 business day fulfillment time.

U.S. TERRITORY SHIPPING TIMES

Orders shipped via Economy/Free Shipping to U.S. Territories may take approximately 2-8 weeks to arrive depending on destination and carrier availability.

Beginning October 1, 2026, USPS is also changing transit times for certain services to Guam, the CNMI, and other Pacific destinations:

USPS Priority Mail: Estimated 2-6 days
USPS Ground Advantage: Estimated 10+ days

Ground Advantage packages to these destinations may travel by ship, resulting in longer transit times.

All carrier delivery estimates are in addition to Tru Pacific's 1-2 business day fulfillment time and are not guaranteed. Actual delivery times may vary depending on destination, carrier operations, weather and other circumstances outside of our control.

APO & APO ADDRESSES

Orders shipped to APO and FPO addresses qualify for FREE Economy Shipping with no minimum purchase required.

Transit times may take approximately 2-10 weeks, depending on destination and carrier availability.

MISSING PACKAGE

If your order is marked as Delivered but you haven't received it, please:

1. Check nearby areas around your delivery location and ask neighbors in case the package was left with them.
2. Allow up to 72 hours, as carriers may occasionally mark packages as delivered before they physically arrive.
3. Contact your local carrier or post office directly. They often have the most up-to-date delivery information.

Once tracking confirms that a package has been delivered to the address provided at checkout, Tru Pacific is not responsible for packages that are subsequently lost or stolen. Refunds or replacements cannot be guaranteed in these circumstances.

INCORRECT ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout. Please double-check your address before placing your order.

Once an order has shipped, we're unable to change the shipping address or redirect the package.

Tru Pacific is not responsible for reshipping or refunding orders delivered or returned due to an incorrect address provided at checkout.

UNDELIVERABLE PACKAGES

If your package is marked as Undeliverable or Return to Sender, it will be returned to us.

Once received, we may be able to reship it one time to corrected or updated address. Additional shipping charges may apply depending on the reason the package was returned, such as incorrect address provided at checkout.

If the return was caused by a carrier error, we'll work with you to determine the appropriate next step.

If delivery is unsuccessful a second time, eligible merchandise will be refunded. Original and additional shipping fees are non-refundable.

ORDER CHANGES/CANCELLATIONS

Cancelling an Order: If you need to cancel your order or an item within it, please contact us as soon as possible. If your order hasn't been fulfilled, we'll do our best to stop the shipment, but cancellation cannot be guaranteed once an order has been place.

If we're unable to cancel the order before fulfillment, eligible items may be returned after delivery in accordance with our return policy.

Changing an Order: If you need to update a size or add or remove an item, please contact us before your order is fulfilled. We'll do our best to accommodate your request, but changes cannot be guaranteed and may delay fulfillment.