RETURNS

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging.

To start a return, you can contact us at trupacific@outlook.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@trupacific.com

WRONG/MISPRINTED/DEFECTIVE PRODUCT

In the event that the item is misprinted, defective or the wrong item is delivered, please contact us immediately so that we can take care of the problem.

NON-RETURNABLE ITEMS

Unfortunately, we cannot accept returns on sale items or gift cards. 

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUNDS

As soon as we get your return and inspect it, we'll let you know if you're approved for a refund. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.